Most orders are printed and dispatched within
3–5 business days. Standard shipping to the US
and UK takes 5–10 business days after dispatch.
You'll receive a tracking number by email once
your order is on its way.

Yes! We ship worldwide. Free shipping is available on all orders over $59. International delivery
typically takes 8–15 business days depending
on your location.

Absolutely — that's kind of our whole thing.
For custom products, simply upload a clear,
high-resolution photo of your pet at checkout.
Close-up shots with good lighting work best.
The clearer the photo, the better the print.

We're sorry if that happens — it shouldn't.
If your item arrives damaged, misprinted,
or not as described, contact us within 7 days
at service@furbiti.com with a photo of the issue.
We'll send a replacement or issue a refund.
No hassle, no drama.

Because every Furbiti product is made specifically
for you, we're unable to accept returns or exchanges
for change of mind. However, if there's a quality
issue or we made a mistake, we'll always make it
right. See our promise above.

Great question. For the best result:
- Use a clear, in-focus photo
- Make sure your pet's face is well-lit
and not in shadow
- Avoid photos where your pet is far away
or partially hidden
- JPG or PNG format, at least 1MB in size

If you're unsure, send us your photo at
service@furbiti.com before ordering and we'll
let you know if it'll work.

Absolutely! After you place your order, our design team will create a personalised preview of your product and send it to yo within 24 hours. You can request as many revisions as you'd like — completely free of charge. We only send your order to print once you're 100% happy with how it looks. No surprises, just perfect.